Research Papers

The "Complete" Package - How to Operationalize "Complete Streets" in Toronto

Version 1
Date added June 26, 2017
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Category 2017 CARSP XXVII Toronto
Tags Policy and Practice, Session 1A
Author/Auteur Fiona Chapman
Stream/Volet Policy and Practice

Slidedeck Presentation Only (no paper submitted)

Complete Streets AQTR June2017


Over 700 jurisdictions internationally have adopted Complete Streets policies to improve the design of streets to improve safety for all road users. The City of Toronto has recently completed the development and roll-out of its Complete Streets Guidelines, after extensive internal and external consultation, and a review of best practices and past experiences. The City's approach has not just involved research and stakeholder engagement, it spans inter-divisional leadership, a unified guidelines document, further resources with technical specifications and standards, business process mapping, capital planning and evaluation, training, use of case studies and partnerships. The key is how to operationalize or institutionalize policy, rather than just producing another policy document. To provide a clear, consistent design process to enhance collaboration on city street projects; and to encourage the use of opportunities to apply Complete Streets design guidance that improve multi-modal safety, accessibility, green infrastructure and placemaking for street projects. All road users in the City of Toronto's transportation system. Key implementors are City staff, contractors, Councillors and their staff, and key stakeholders. Key activities included development of Complete Streets Guidelines - an interdivisional policy document; extensive internal and external stakeholder engagement (from vulnerable users to first responders); business process mapping for capital projects ("Kaizen" workshops); and training development and delivery including case studies. An interdivisional street design guidance document that will be used for street projects, in particular for major reconstruction and resurfacings; Enviromental Assessment studies; area studies; and large new developments. Case studies of past examples are used to build capacity - internally and externally - in understanding the various Complete Streets projects and components.

Fiona Chapman