Research Papers

Driver Anger on the Information Superhighway

Filename 7A-Christine-M.-Wickens.pdf
Filesize 106 KB
Version 1
Date added May 8, 2011
Downloaded 3 times/fois
Category 2011 CMRSC XXI Halifax
Tags Session 7A
Author/Auteur Christine M. Wickens, David L. Wiesenthal, Ashley Hall, James Roseborough


In recent years, several websites have been developed allowing drivers to post their complaints about other motorists online. These websites allow drivers to describe the nature of the offensive behaviour and to identify the offending motorist by vehicle type, colour, and license plate number. Some websites also ask drivers to list the location where the event took place and the exact date and time of the offence. The current study was a content analysis of complaints posted to between 1999 and 2007 (N = 5624). A coding scheme that was originally developed for an assessment of complaints submitted to the Ontario Provincial Police (OPP) [1] was revised to accommodate the new dataset. The inter-rater reliability of the revised coding scheme as applied to the website complaints was very good (kappa = .85). The most frequently reported improper driver behaviours were cutting/weaving, speeding, perceived displays of hostility, and tailgating. Reports were most frequent on weekdays and during the morning and afternoon rush hour. The current study replicated several findings from the analysis of reports to the OPP, but possible differences in the sample and data collection method also produced some differences in findings. The value of driver complaint websites as a data source will be discussed.

 Christine M. Wickens, David L. Wiesenthal, Ashley Hall, James Roseborough