Research Papers

Driver Anger on the Information Superhighway: A Preliminary Report

Filename Wickens-Wiesenthal.pdf
Filesize 123 KB
Version 1
Date added June 6, 2010
Downloaded 1 time/fois
Category 2010 CMRSC XX Niagara
Tags Session 3A
Author/Auteur Christine M. Wickens, David L. Wiesenthal, Ashley Hall, James Roseborough


In recent years, several websites have been developed allowing drivers to post their complaints about other motorists online. These websites allow drivers to describe the nature of the offensive behaviour and to identify the offending motorist by vehicle type, colour, and license plate number. Some websites also ask drivers to list the location where the event took place and the exact date and time of the offence. The current study is a preliminary report of a content analysis of complaints posted to between 1999 and 2003. The final report will include the additional years of 2004 through 2007. A content analysis coding scheme that was originally developed for an assessment of complaints submitted to the Ontario Provincial Police [1] was revised to accommodate the new dataset. The modified coding scheme was initially applied to a sub-sample of the data (July, 1999 to December, 2000; n=312), and was repeatedly revised until an adequate measure of inter-rater reliability between two coders was attained (kappa = .75). The coding scheme was then applied to the remainder of the dataset. The purpose of the current study was to determine whether this new data source would replicate previous research findings using other data sources or methodologies. The preliminary report identifies the most frequent types of driver complaints, and the month of year, day of week, and time day when these complaints are most frequently reported.

Christine M. Wickens, David L. Wiesenthal, Ashley Hall and James Roseborough